FAQS

Your garment can be washed often, but should not be washed after every wear. Washing your garment will actually make it softer and will help reduce pilling.

For Cashmere garments, the washing process is simple. Start by hand washing the garment in cold water, using baby shampoo or a mild alternative as the detergent. After this process, lay the garment flat to dry. This process is suggested rather than drycleaning, which can deteriorate the Cashmere. Moreover, all natural baby shampoo is less harsh on the fibres compared to a regular detergent. Cashmere can be washed often but it is not necessary after every wear.

To avoid 'Felting', a 'No Rinse' concept is best. This process avoids the Cashmere from being overhandled. Not all shampoo is 'No Rinse', so make sure you read the directions before using.

Find detailed care instructions here: Care.

All natural fibres will pill. Pills are little balls of fibre that gather on your garment, usually in areas of friction. Pilling is a natural occurence and will most likely happen on your garment. To remove, start the washing instructions but stop when the garment is still wet. This is the best time to pick off the pills with your fingers. This will keep your garment looking fresh and new.

DO NOT use a Sweater Stone as this may damage your garment.

Tip: Washing your garment on a regular basis helps to reduce the 'Pilling Effect'.

When you are not wearing your garment, it should be properly stored in an air tight container or bag. Pests, such as moths, are attracted to body odours. These pests will quickly eat a hole in your garment if not stored properly.

Before storing, make sure the garment is dry and clean. Body oils, perfumes and deodorants can discolour the fibre over time.

In addition to storing the Cashmere properly, sachets of lavender or cedar balls are a great way to repel bugs.

If you are concerned about bugs or moths being in your garments, place the article in a plastic bag and place in your freezer for a minimum of 2 days. This will kill moths and larvae.

The Customer Service Department is available via Email and our Toll Free Telephone Number during regular Business Hours:

Email: [email protected]
Phone: 1 855 860 GOAT (4628)

Customer Service Department Hours:
Monday - Friday: 9:00AM - 5:00PM PST
Weekends and Holidays: CLOSED

Outside of Business Hours, please feel free to Contact Us via Email or leave a Voicemail and we will respond as soon as possible.

Corporate Headquarters:

Black Goat Cashmere Inc.
234 West 8th Avenue
Vancouver, B.C.
V5Y 1N5, Canada
Phone: +1 (604) 685 2244

Press Inquiries: Please send all press inquiries to: [email protected]

TELL US WHAT YOU THINK!

The Black Goat Cashmere team is committed to offering the best in Customer Service. We would love to hear your thoughts on how we are doing and where we can improve. Please send your feedback to [email protected].

Yes, this site follows all recommended security precautions. We adhere to all Web Security Standards when it comes to encrypting your data. We do not store Credit Card numbers or information in our databases.

Black Goat Cashmere accepts all major Credit Cards: Visa and MasterCard. * In stores, we also accept American Express. 

Sales Tax is only charged on Orders shipped within Canada.

SALES TAX WILL BE DEDUCTED FROM ANY INTERNATIONAL ORDER. However, duties and taxes may be charged when the package arrives in your country.

We will collect sales tax within Canada at the following rates:

• British Columbia: GST 5% PST 7%
• New Brunswick: HST 13%
• Newfoundland and Labrador: HST 13%
• Nova Scotia: HST 15%
• Ontario: HST 13%
• Prince Edward Island: HST 14%
• Alberta: GST 5%
• Nunavut: GST 5%
• Northwest Territories: GST 5%
• Yukon: GST 5%
• Saskatchewan: GST 5%
• Quebec: GST 5%
• Manitoba: GST 5%

PLEASE NOTE: International orders are sometimes subject to duties and taxes billed by your country's Customs Department upon arrival. Black Goat Cashmere is not responsible for any duty, tax, or freight charges billed from the country the merchandise is being shipped to.

You can add items to your 'Shopping Bag' from the product pages. Please note that items saved in your cart are not guaranteed to be placed on hold in the inventory.

When you add an item to your bag, you will see a pop-up above the style that the particular item has been added. You can view your 'Shopping Bag' at any time while shopping by clicking the shopping bag icon located on the upper right corner of our website (next to 'My Account'). 

When you are ready to checkout, select the 'Shopping Bag' icon to view your selected items. To proceed to the checkout, select 'Go To Checkout". Follow the below steps to finalize your order on our website.

1. Confirm your 'Customer Information/Shipping Address'
2. Choose a 'Shipping Method' (FedEx Standard Ground, Express or Priority)
3. Choose a 'Payment Method' (edit billing address if different than the shipping address)
4. 'Review your Cart' and submit 'Order Comment' if applicable
5. Select 'Place Order'

Once your order is placed, you will receive email confirmation about the status of your order.

Please contact the Customer Service Department at 1 855 860 GOAT (4628) during regular Business Hours and we would be happy to walk you through the ordering process. Outside of Business Hours, please leave a voicemail or send an email to [email protected] and we will respond as soon as possible.

Customer Service Department Hours:
Monday - Friday: 9:00AM - 5:00PM PST
Weekends and Holidays: CLOSED

Yes, you will receive email confirmation at every stage of the order process.

An email confirmation is sent immediately once your order is placed to notify you that it is being processed. After we confirm your order, you will receive an additional email when your credit card is charged and your order status is marked as paid. Lastly, you will receive an email with your tracking information when your order is shipped.